Refund policy
Last updated: 19 September 2026
Thank you for shopping with IKYL. This policy explains when cancellations, returns, and refunds are available for café products, food and drinks, local pickup orders, and merchandise purchased through our store.
Café food and drinks
Because food and drinks are prepared to order and are perishable, they cannot generally be returned or refunded after preparation or collection.
You may request cancellation of a café order by contacting us as soon as possible, before we begin preparing it. We cannot guarantee cancellation once preparation has started.
If your order is incorrect, incomplete, damaged, or not prepared to an acceptable standard, please contact us promptly after collection or delivery. Include your order number and, where relevant, photographs. We will review the issue and may offer a replacement, correction, store credit, or refund.
Merchandise
Unused merchandise may be returned within 14 days of delivery or collection, provided that it is:
- Unused and in its original condition
- In its original packaging, where applicable
- Complete with any tags, accessories, or documentation
To request a return, contact us at ikylathens@gmail.com with your order number and the reason for the return. Please do not send items back until we confirm the return instructions.
Unless the item is faulty, damaged, incorrect, or not as described, the customer is responsible for the return shipping cost. We recommend using a tracked delivery service, as we cannot be responsible for items lost during return shipping.
Personalised, custom-made, opened sealed goods that are unsuitable for return for health or hygiene reasons, and perishable goods are not eligible for change-of-mind returns, unless they are faulty, damaged, incorrect, or otherwise required to be refunded under applicable law.
Faulty, damaged, or incorrect items
Please contact us as soon as possible if you receive an item that is faulty, damaged, incorrect, or materially different from its description. We may ask for photographs or other information to help us assess the issue.
Where appropriate, we will provide a repair, replacement, partial refund, or full refund in accordance with applicable consumer law. We will cover reasonable return costs for items that are faulty, damaged, incorrect, or not as described.
EU right of withdrawal
If you are a consumer in the European Union, you may generally have the right to withdraw from a purchase of eligible merchandise within 14 days after receiving the goods, without giving a reason.
The withdrawal period begins when you, or a person you nominate other than the carrier, receive the last item in your order. To exercise this right, contact us at ikylathens@gmail.com with your order number and a clear statement that you wish to withdraw from the purchase.
After notifying us, you must return the eligible goods without undue delay and normally within 14 days. Goods must be handled only as much as necessary to inspect their nature, characteristics, and functioning. You may be responsible for any reduction in value caused by handling beyond what is necessary.
We will refund the payments received for the returned eligible goods, including the standard outbound delivery cost, where required by law. We may wait to issue the refund until we receive the goods back or you provide evidence that they have been returned, whichever happens first. Refunds will be made using the original payment method unless we agree otherwise.
The right of withdrawal does not apply to products that are exempt under applicable law, including certain perishable goods, goods made to the customer’s specifications, and sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
Refund processing
Approved refunds are normally processed within 14 days of approval or, where the EU right of withdrawal applies, within the timeframe required by law. Your bank or payment provider may require additional time to show the refund in your account.
If you do not receive an approved refund within the expected timeframe, please contact us at [ikylathens@gmail.com].
How to contact us
For cancellations, returns, or refund requests, contact:
IKYL
Email: ikylathens@gmail.com
Return address: evripidou 11, athens
Store address: evripidou 11, athens
This policy does not limit any mandatory consumer rights that apply under Greek or European law.
Because IKYL is in Greece and sells to EU customers, review the bracketed details and have the final wording checked locally before publishing. Shopify notes that stores targeting the EEA should explain applicable withdrawal and conformity rights, and that the written policy must remain accurate and current.